Company Information Email Contacts: CUSTOMER SERVICE EMAIL URGENT ORDER CHANGES EMAIL Mailing Address: PO Box 638 Goshen, KY 40026 Return and Exchange Address: PO Box 638 13002 Longwood Lane Goshen, KY 40026 888-678-4450 - Phone 502-371-0876 - Fax Please refer to the customer information page for all ordering and shipping info.

Order Processing and Air Shipping

Please note that all orders are shipped in no more than 2 business days and typically in 1.  Air shipments are attempted to be sent in 1 business day always, BUT any order not in by midnight will not ship the next day if ordered via air.  Please note that orders after midnight on Tuesday via 3 day select will not arrive until the following Monday due to shipping on Wednesday and 3 business days being the following Monday via UPS.  The same is the case with 2 day Air on orders after midnight on Wednesday and Overnight shipments after midnight Thursday.  You must build in 1 day to ship and 1-3 business days to arrive when calculating air delivery dates.

Exchange Policy

If you have an exchange of your Happy Feet you need to send them to us via US Postal Service, Fedex or UPS to the address below. We will send them back to you on an exchange at no charge, but remember that you must pay to ship them to us. We do not accept worn slippers for exchange.

NO RMA# IS REQUIRED FOR RETURNS OR EXCHANGES AFTER 1/1/10.  JUST PUT A DETAILED NOTE IN YOUR PACKAGE OF WHAT YOU WOULD LIKE DONE.

Return Policy

You may return your Happy Feet slippers within 75 days of purchase for credit. All returns are subject to inspection and must have a receipt or website trackable order number. All returns are subject to inspection for excessive use or wear and we will credit the original purchasers account. We do not accept worn slippers for return unless deemed defective by manufacturing.

Simply send the item back with the original packing slip or order information in the package and ask for a credit.

Happy Feet
P.O. Box 638
13002 Longwood Lane
Goshen, KY 40026

EXTRA CHARGES:

When exchanging an item for one of another price we will charge the card on file from the original purchase the difference. If you do not want that card charged, you must include the difference in price in the box.

Cleaning Instructions

Happy Feet are a delicate item. To clean them you need to try a lint brush first, but if they require more cleaning try to hand wash with a light detergent and air dry to protect the colors.